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Medical Record Requests

Your Visit

FollowMyHealth Patient Portal

You can manage your child’s personal health information with 24/7 secure, online access from any computer, smartphone or tablet.

Through a partnership with FollowMyHealth™, we are offering parents access to their children's health information.

Patient Portal

NOTE: Not all information is available in the patient portal. To request your children's full medical records, please follow the instructions, below.

Healthcare Providers

Phoenix Children's participates with multiple record access methods to provide quick and secure availability or our patient information:

HealthPoint

To avoid faxing to Health Information Management (HIM) or delays in receiving records, HealthPoint is an electronic method for referring physicians to view the records, schedule appointments, surgeries, and/or diagnostic testing of a patient.

HealthPoint New User Request

Health Information Exchange (HIE) — Health Current

Health Current is for providers to access patient health information electronically in a secure and timely manner.

Notice of Health Information Practices - English (PDF)
Aviso Sobre las Prácticas de Información de Salud - Español (PDF)

Powershare

Powershare is an electronic way to view and access images without the delay of images mailed. *Note: Winzip is a requirement and one-time download to download images at no cost to the end user.

Powershare Instructions

Requesting Patient Medical Records

To receive your child's medical records, you must complete the authorization form: 

Medical Records Request & Authorization - English (PDF)
Autorización Para Divulgar Información Protegida de Salud - Español (PDF)

For detailed instructions in English or en Español, download the How-to PDF.

Processing medical record requests may take seven to ten business days from the date of receipt. Records will be released and delivered in the method indicated on the authorization form (fax, email, via patient portal). Occasionally delays occur due to high volumes. Some requests may take up to 30 days to be processed. Radiology images will be released through Powershare or burned onto a CD.

The completed form along with a valid copy of your photo ID can be faxed, emailed as an attachment, mailed or dropped off at the front desk of any of our locations. If you are not the biological parent, please submit a copy of legal guardianship paperwork along with your request.

Phoenix Children’s Hospital
Attn: Medical Records
1919 Thomas Road
Phoenix, AZ 85016

Fax: 602-933-2469
HIMrecordrequests@phoenixchildrens.com

Status Check

After ten business days, email HIMrecordrequests@phoenixchildrens.com and include your child’s first, last name and date of birth.

Our third-party vendor called Verisma processes all legal requests. To check the status of these requests, please contact Verisma at 866-390-7404.

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