Volunteer Knowledge Library (VKL)
Where volunteers should enter — a short video showing where to park and enter the Hospital.
Campus map - Phoenix Children's campus map specifically for volunteers.
Reminders — several reminders to help new volunteers get started.
English-to-Spanish phrases for volunteers — several Spanish phrases to help with wayfinding and greeting others.
Child development — a 15 minute video that describes how to work with patients at various stages of development.
The Human Connection — a video by Cleveland Clinic that helps everyone understand empathy in any hospital.
Isolation precaution signs — review the signs on patient room doors and what you need to do before entering.
Medical equipment — photo glossary of the more common types of medical equipment a volunteer may encounter with helpful tips for various situations.
Volunteer Human Resource Policy — our volunteer policy statement of Do’s and Don’ts.
Seven qualities of being a great volunteer - brief article on the characteristics of a good volunteer authored by The Optimist.
ID Patients Correctly - training video for all volunteers and staff working with patients bedside or Transport.